After 15 years there is one thing we have learned—the customer comes first. What does that mean in the 21st century?
It means putting talented people in positions of responsibility that can help customers with every aspect of distribution of forensic products to law enforcement. It means having real people answer the phone, not distant recordings telling you to punch more buttons. It means that our customers get the answers they need on the phone and online from people who are passionate about what they do.
We have learned that the best ideas and answers come from our customers. We work in the field and in the office with crime scene investigators and laboratory personnel to learn about and educate the forensic market about the newest technology available to our industry. Our products are recognized throughout the forensic market--helping collect evidence and solve crimes.
When people are empowered to do the right thing, customers develop a lasting memory. That’s why we strive to offer unbeatable service everyday, with people that are extraordinary—that’s the Arrowhead difference.